ATI Business Groupmembuka lowonganGDS Helpdesk Support – Tourism/Travel Background
ATI Business Group is a Business Process and Technology Solutions service company with Travel Industry as our expertise. We help our clients to take over their business operations so they can focus on their growth to provide the process, people, and technology.
Ringkasan
- Perusahaan :
- ATI Business Group
- Situs :
- https://www.atibusinessgroup.com/
- Industri :
- Business Process Outsourcing (BPO)
- Kategori :
- Perbankan
- Status Pekerjaan :
- Full Time
- Pola Kerja :
- OnSite
- Jam Kerja :
- 40 Jam/Minggu
- Perolehan Gaji :
- Negotiable
- Pengalaman :
- 1 Tahun Pengalaman
- Lokasi Kerja :
- Jakarta
- Tanggal Berakhir :
- 29 August 2026
Deskripsi Pekerjaan
We are seeking a dedicated GDS Helpdesk Support Specialist to assist our client in delivering high-quality operational and customer support. In this role, you will serve as the main point of contact between service providers and customers, offering timely and accurate assistance.
You will handle issues of moderate complexity, requiring sound judgment, problem analysis, and adherence to established procedures. The ideal candidate is detail-oriented, organized, proactive, and capable of delivering excellent service in a fast-paced environment.
Key Responsibilities
- Provide helpdesk support to customers through email, chat, or phone.
- Troubleshoot and resolve issues using the client’s GDS platform and tools.
- Analyze customer inquiries and determine appropriate actions within defined guidelines.
- Maintain accurate records of customer interactions and support activities.
- Collaborate with internal teams and service providers to escalate or resolve issues as needed.
- Ensure timely follow-up and meet established service level standards.
Qualifications & Skills
- Experience with GDS systems (e.g., Amadeus) is highly preferred.
- Prior experience in helpdesk, customer support, or technical support roles.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and record-keeping abilities.
- Ability to work independently with minimal supervision.
Be Part of the ATI Journey
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality busin...
3 Benefit Pekerjaan
Kirim Lamaran
- Via URL :
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