ATI Business Groupmembuka lowonganCustomer Support Senior Leader
ATI Business Group is a Business Process and Technology Solutions service company with Travel Industry as our expertise. We help our clients to take over their business operations so they can focus on their growth to provide the process, people, and technology.
Ringkasan
- Perusahaan :
- ATI Business Group
- Situs :
- https://www.atibusinessgroup.com/
- Industri :
- Business Process Outsourcing (BPO)
- Kategori :
- Perbankan
- Status Pekerjaan :
- Full Time
- Pola Kerja :
- OnSite
- Jam Kerja :
- 40 Jam/Minggu
- Perolehan Gaji :
- Negotiable
- Pengalaman :
- 4 Tahun Pengalaman
- Lokasi Kerja :
- Jakarta Pusat
- Tanggal Berakhir :
- 08 May 2026
Deskripsi Pekerjaan
We are looking for a talented individual to join our team as an Operational Leader, where you will lead, mentor and inspire a diverse team of back-office personnel and customer support staff. The ideal candidate will have a proven track in managing large-scale operations, ensuring exceptional customer satisfaction. and driving continuous improvement initiatives within a large organization.
Key Responsibilities:
- Empower Growth: Conduct regular performance evaluations, set KPIs, and offer impactful feedback to enhance the skills and confidence of your team members.
- Drive Efficiency: Develop and implement cutting-edge strategies to optimize day-to-day operations, ensuring maximum efficiency and effectiveness in meeting SLAs.
- Foster Innovation: Continuously identify areas for improvement, implement process enhancements, and leverage data-driven insights to enhance productivity and other SLA metrics.
- Client Relationship Management: Serve as the primary liaison for clients, maintain positive relationships and proactively address their evolving needs and expectations.
- Performance Excellence: Monitor performance metrics and deliver insightful performance reports to senior management and clients.
- Risk Mitigation: Identify potential risks and implement necessary measures to safeguard the company’s operation and uphold data protection policies.
Qualifications
- Bachelor’s Degree in any major or overseas working experience.
- Fluency in English, both written and spoken
- Minimum 1–2 years of experience as a Team Leader in customer service, with experience in handling customers, clients, or vendors overseas.
- Extensive experience leading teams in a multinational corporation with a strong track record in project implementation.
- Previous experience in the travel & aviation industry is preferr...
3 Benefit Pekerjaan
Kirim Lamaran
- Via URL :
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