Dealls (YC W22)membuka lowonganCustomer Experience Specialist
Dealls is Indonesia's largest job portal & mentoring platform. We help people easily find jobs to top Indonesian companies for internship and full-time roles.
As you might have already heard about us, we are revolutionizing how Indonesian engage with employers. Many Indonesian students are talented, ambitious, but never found a better opportunity for themselves. Our team is driven by the vision to democratize information and knowledge, thus opportunities. We think what we build will allow Indonesian students to have a chance to self develop and have a better future.
Our founder is a Harvard graduate, and has gathered a strong team with burning passion to help Indonesian discover opportunities they deserve! 🚀 In 1 year, we amassed 2mio+ users, got funded by YCombinator, and awarded the Best App of 2021 by GooglePlay, beating 3 unicorns and tens of others.
We are looking for passionate and committed individuals who look forward to working in a fast-paced entre...
Ringkasan
- Perusahaan :
- Dealls (YC W22)
- Situs :
- https://dealls.com
- Industri :
- Tech
- Kategori :
- Perbankan
- Status Pekerjaan :
- Kontrak
- Pola Kerja :
- OnSite
- Jam Kerja :
- Sesuai kontrak
- Perolehan Gaji :
- Rp 5.000.000 s/d Rp 7.500.000
- Pengalaman :
- 1 Tahun Pengalaman
- Lokasi Kerja :
- Jakarta
- Tanggal Berakhir :
- 31 May 2026
Deskripsi Pekerjaan
You will support Dealls’ HRIS product (KantorKu) by assisting clients during setup and usage—both online (chat/email) and offline (on-site). Your role is to ensure clients feel supported, issues are handled, and the system runs smoothly for them.
- Support clients during the setup and onboarding of our HRIS platform, either remotely or on-site.
- Develop and maintain a robust knowledge base of product information, FAQs, and troubleshooting guides, using clear and concise language tailored for a B2B audience.
- Provide full support for product implementation, data migration (either remotely or on-site), and suggest the best solution to address clients' HR needs.
- Become the primary point of contact for day-to-day customer inquiries, addressing concerns, and ensuring a positive customer experience.
- Track document, and report client issues, bugs, feedback, and feature requests to internal Product & Tech teams.
- Stay up-to-date on product updates and features to effectively assist customers.
- Analyze customer feedback and translate it into actionable insights to enhance product development and customer experience strategies.
- Freshgrads with passion in customer experience with fast learning ability are welcomed.
- Min. 1–2 years experience in customer service, client success, or product implementation—preferably in SaaS, tech startup, or HRIS industry.
- Strong analytical and problem-solving skills with a focus on finding solutions.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Able to work independently or in a team, and meet agreed SLA/turnaround time.
- A passion for customer satisfaction and a commitment to continuous learning.
- Willing to travel for site visits / offline support.
- Experience with knowledge base creation, content management systems, and omnichannel s...
6 Benefit Pekerjaan
Kirim Lamaran
- Via URL :
Link lowongan kerja Customer Experience Specialist telah dikunjungi sebanyak 59 orang. Tapi jangan bersedih! Meskipun kamu bukan yang pertama tapi semangatmu pasti terbayar! Ayok kirim lamaranmu sekarang juga!
