Demandlanemembuka lowonganCase Manager, Social Security Disability

Our core focus areas include: - - Social Security Disability (SSD): Inbound calls, warm transfers, and full service intake support. - Insurance: Medicare, Final Expense and ACA lead generation and pay-per-call campaigns. - Personal Injury: Geo-targeted inbound calls and prequalified lead delivery. - Mass Torts: Signed retainers delivered based on your specific criteria. Whether you’re scaling existing campaigns or launching into new verticals, our platform ensures every prospect is compliant and qualified.

Ringkasan

  • Perusahaan :
  • Demandlane
  • Situs :
  • https://demandlane.com/
  • Industri :
  • Law and Legal Services
  • Kategori :
  • Perbankan
  • Status Pekerjaan :
  • Full Time
  • Pola Kerja :
  • OnSite
  • Jam Kerja :
  • 40 Jam/Minggu
  • Perolehan Gaji :
  • Negotiable
  • Pengalaman :
  • 5 Tahun Pengalaman
  • Lokasi Kerja :
  • Jakarta
  • Tanggal Berakhir :
  • 29 October 2026

Deskripsi Pekerjaan

  • Manage a caseload of 250–300 SSDI/SSI clients at various stages (Initial Application, Reconsideration, and Appeals).
  • Deliver consistent, empathetic communication to clients regarding the status and next steps in their claims process.
  • Collect and analyze medical records, employment history, and legal documentation to support claim development.
  • Draft legal correspondence and complete Social Security forms (e.g., SSA-827, SSA-561).
  • Coordinate with SSA/DDS offices, attorneys, and clients to resolve documentation issues and advance claims.
  • Track deadlines, file appeals promptly, and monitor updates through internal CRM and case management systems.
  • Identify opportunities to improve internal workflows and participate in enhancing process automation and operational tools.
  • Contribute to team meetings with insights from daily interactions and offer solutions to recurring operational challenges.


  • 1+ years of experience in SSDI/SSI case management, legal assistance, or social services roles.
  • Deep understanding of Social Security Disability claims processes, including IA and Recon stages.
  • Strong knowledge of SSA documentation requirements and timelines.
  • Exceptional written and verbal communication skills with a client-first approach.
  • Ability to thrive in a remote work environment with minimal supervision.
  • Proficiency with CRM tools (e.g., Salesforce, SmartAdvocate) and cloud platforms (Google Workspace, Microsoft Office).
  • Comfortable working with high call and case volumes while maintaining quality.


3 Benefit Pekerjaan

💵 Gaji Kompetitif
🏥 Mendapatkan Asuransi Kesehatan
📚 Professional Development

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