Esensi Solusi Buana (ESB)membuka lowonganCareline Support Outlet (Freelance Full WFO)
Established in 2018, ESB is Indonesia’s leading restaurant technology company, empowering the food and beverage industry with innovative, integrated, and easy-to-use digital solutions.
Our comprehensive ecosystem enables businesses to seamlessly manage every aspect of their F&B operations—from front-of-house to back-of-house—so they can focus on what truly matters: delivering great experiences and growing their business.
Whether you operate a small food stall, a bustling café, a cloud kitchen, or a nationwide restaurant chain, ESB provides a unified platform that simplifies operations, enhances efficiency, and drives performance.
Today, ESB proudly partners with some of Indonesia’s most prominent and fast-growing brands, including Starbucks, Mie Gacoan, Richeese Factory, Almaz Fried Chicken, and countless viral restaurants, cafés, and coffee shops acr...
Ringkasan
- Perusahaan :
- Esensi Solusi Buana (ESB)
- Situs :
- https://www.esb.id/id/tentang-kami/karir
- Industri :
- IT Services and Consulting
- Kategori :
- Perbankan
- Status Pekerjaan :
- Lainnya
- Pola Kerja :
- OnSite
- Jam Kerja :
- Sesuai kesepakatan
- Perolehan Gaji :
- Rp 2.200.000 s/d Rp 2.900.000
- Pengalaman :
- Fresh Graduate
- Lokasi Kerja :
- Semarang
- Tanggal Berakhir :
- 28 May 2026
Deskripsi Pekerjaan
What You’ll Do (Responsibilities)
- Provide honest and courteous solutions for technical and non-technical issues via chat or phone.
- Follow up on open tickets with empathy to ensure customer satisfaction.
- Manage the ticketing system and track issues until closure.
- Coordinate team schedules for agile and effective support coverage.
- Ensure service quality meets ESB standards and core values.
- Strengthen team knowledge and collaboration.
- Report daily to managers and share honest improvement suggestions based on customer feedback.
What Capabilities You’ll Need (Requirements)
- SMK, D3 or Bachelor’s degree in Management, Information Technology/System or a related field.
- Have experience with Hardware, OS (Windows/Linux), and Networking.
- Mid to high savviness in technology and able to explain complex technological terms in a simple and easy-to-understand phrase.
- Excellent communication and problem-solving skills.
- Calm and professional demeanor, good interpersonal skills, detail-oriented, able to work under pressure, and a team player.
- Born as a fast, adaptable learner and a multitasker.
- Empathy is the number one virtue.
- Have good leadership and coordination skills.
2 Benefit Pekerjaan
Kirim Lamaran
- Via URL :
Link lowongan kerja Careline Support Outlet (Freelance Full WFO) telah dikunjungi sebanyak 68 orang. Tapi jangan bersedih! Meskipun kamu bukan yang pertama tapi semangatmu pasti terbayar! Ayok kirim lamaranmu sekarang juga!
